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On Yer Bike is based in Charminster, Bournemouth, UK. We also sell through our Web Site and comply with UK consumer law, including Distance Selling Regulations which means it's safe to shop with us. Our returns policy means we are happy to refund or exchange items damaged in transit, items that are faulty or items sent by mistake. Please check sizes carefully when ordering. Our terms do not affect your statutory rights.
When a problem occurs with an order or part of an order - we reserve the right to attempt to fix any problem before a refund or replacement is issued. We will then decide whether if it is a warranty issue. We will of course do our best to ensure that the issue is fairly resolved.
Our Warranty covers faults that develop in a product, We follow manufacturers particular specified warranty. Warranties cover manufacturing faults and defects but not damage caused by wear and tear, crashing or abuse. Once again, we reserve the right to try to fix any problem before we decide if it is a warranty issue. If you suspect that something is wrong with a product purchased on this Web Site - discontinue use and contact us through the methods listed on this Web Site. It is inevitable that new products wear and become looser over time. You should maintain and attempt to tighten parts as they become loose.
Please contact us before attempting to return a purchased item using the methods listed on this Web Site. If we cannot resolve the problem then you should return the part to us at your own cost taking care to properly pack items so that they arrive with us in the condition that you sent them.
Goods must be returned within 7 days of receipt and must be in original packaging. ALL parts of a product must be returned, even if some parts are broken and they must not be fitted or used. All products must be sent by Recorded delivery in case of dispute over missing or undelivered items.
Our prices include VAT at the standard UK rate. If a product price has been displayed incorrectly (either more or less expensive) then we will endeavour to contact you before shipment for confirmation. Although we do our utmost to ensure correct pricing and up-to-date product information on our Web Site, we cannot guarantee that changes made by manufacturers propagate through to our Web Site immediately but in the event of a discrepancy between the product price or product text and the product in stock, we will endeavour to contact you before shipment for confirmation.
Delivery charges for Orders under the value of £50.00 will start from £2.50 (see note below). Delivery charges for items over and equal the value of £50.00 will be free (see note below).
Note: Delivery charges quoted are for UK MAINLAND DELIVERY ONLY. Additional charges may be made for delivery requests to other locations. Couriers place an extra charge when delivering certain size items to Highlands, Islands, Northern Islands and some postcodes in Scotland these are classed as Zone 3, 4 and 5.
Buyers will be notified of any extra Delivery charges prior to delivery and given the option to proceed or cancel the sale.
Payment is made through UK online Merchant services provided by PayPal. If you experience problems with payment - please contact us to arrange an alternative method of payment. We will only charge your Credit card when the order is ready for shipment. All payments are in Great Britain Pounds.
On Yer Bike cannot take responsibility for any damages, compensatory, indirect, consequential or direct, data loss, income, profit, property loss or damage and third party claims implied or otherwise when using this Web Site.
On Yer Bike update stock availability continuously. Our sale agreement starts at point of shipping, In the rare event of a product being unavailable we reserve the right to cancel and refund you order in full. when you buy a product from our website you agree to these terms.
All images, Web Site code, intellectual property, descriptions, prices and other material on this Web Site are the property of On Yer Bike. We have permission to use these details and they may only be copied with the express permission of On Yer Bike.